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Return and exchange policy

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  A. The online Return Form must be correctly completed and submitted to ModaHouse.com within ten (10) days from the date of your receipt thereof;
    a. the products have not been used, worn, washed, modified or damaged; 
    b. the identification tag is still attached to the products with the disposable seal authenticity card and dust bags.
  B. NOTHING SHOULD BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
  C. Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the shoes were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable.
  D. SWIMWEAR-Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
e. ModaHouse must receive the goods within fifteen (15) days from the date the package was delivered to you.
  E. Once the refund requested initiated by our company, will be processing within 10-15 working days and refund will be reflected to you next credit statement.

If you have fulfilled all requirements set forth above, ModaHouse.com shall refund the price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. If you refuse the above delivery, ModaHouse.com reserves the right to retain the products and the amount paid for your purchase of the products. 
Please note that any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.



You can exchange an item by sending it back to us within 10 days from the receiving date. An exchange can be asked only once per item. We ship the exchange product when the original product is delivered back to us. Refunds are processed after checking returned items integrity and credits may take up to 10 days